Where do you deliver?

Our supplier delivers to the following locations:UK mainland – Prices on our website include next working day delivery.

Scottish Offshore Islands, Scottish Highlands, Northern Ireland, Isle of Wight, Isle of Man, Scilly Islands, Channel Islands – Delivery is included in the prices.

International delivery is available for non-perishable gifts (gifts without cheese, smoked or fresh meat, or fish).

We are unable to deliver to BFPO or PO box addresses.

How quickly can you deliver?

Our supplier offers Next Working Day Delivery to mainland UK addresses on orders placed Monday – Friday before 14:00 (GMT). Perishable gifts cannot be delivered on a Monday as they cannot be held in storage over the weekend. Christmas deliveries are made from 1st December to 20th December.

Can you deliver on a specific date?

Yes, you can choose any working day at checkout for no additional charge (excluding December orders). Mondays cannot be selected for perishable gifts.

Can you deliver on a Saturday or Sunday?

Our supplier can deliver on a Saturday or Sunday if your order is placed before 14:00 (GMT) on the preceding Friday. Saturday delivery incurs a surcharge of £6.95 inc VAT, and Sunday delivery is £12.50 inc VAT. This service is for UK mainland only.

What are your delivery times?

Delivery occurs during working hours (8:30 AM – 6:00 PM) Monday to Friday. Fresh food gifts are not dispatched on Fridays. Although specific delivery times cannot be provided, please give the recipient’s mobile number for more detailed timing information on the delivery day. Track your delivery on the courier’s website using the provided tracking number for live updates.

What happens if the recipient is out?

Ensure delivery is to an address where someone is available to sign for the gift. If no one is available, our courier will leave a card or send a text advising the recipient to arrange:A collection from the nearest depot the next working day

Re-delivery to the original address during normal working hours

If no response is received, a second delivery attempt will be made the following day. If still unsuccessful, the parcel will be held at the depot for 5 days.

Uncollected parcels will be returned to our supplier. A re-delivery fee of £12.00 including VAT applies. Charges will also apply for any items needing replacement.

Can the parcel be left with a neighbor?

Yes, if the recipient may be out, contact us to provide instructions to leave the parcel with a nominated neighbor. If the recipient’s mobile number is provided, they will receive a text with delivery time details and the option to request alternative delivery arrangements.

Can the parcel be left in a safe place?

As a security measure, a signature is required upon delivery. We will only leave a parcel in a safe place with authorization from the sender.

What happens if I provide the wrong address?

If the courier encounters difficulties, they will contact us for further instructions. It is crucial that the recipient’s address is correct and includes a contact number. We will contact you if issues arise and ask for additional instructions. A redirection fee of £12.00 applies for address changes while in transit. Unsuccessful deliveries will be returned to us, and a re-send fee plus replacement costs for fresh food items will be charged.

Can I track my order?

Yes, you can track your UK mainland order. The tracking number is included in the dispatch notification email. Ensure our email address is in your address book to avoid emails going to junk mail. Track the order on the courier’s website for live updates and delivery status. The signature of the person receiving the delivery is also available.

How do I know if my gift has been delivered safely?

Select our gift card and enter your personal message in the shopping basket. Your name and telephone number will be included for the recipient to confirm delivery. Use the tracking number provided in the dispatch notification email to check the delivery status. Our couriers store delivery signatures and may also provide photographs and GPS proof of delivery.

What should I do if the parcel is lost or damaged?

In the unlikely event of damage or loss during transit, we will replace the damaged contents or gift free of charge if:The goods are signed for as damaged or refused due to obvious damage.

The courier and our supplier are informed immediately and the recipient confirms in writing within a reasonable time of delivery, quoting the reference number on the parcel.

Claims must be submitted within a reasonable time, with a maximum of fourteen days recommended.

Returned goods must show the sender’s full name, address, and telephone number.

We cannot accept responsibility for incorrect orders or non-delivery due to inaccurate information.

Can I include a gift card with a message?

A personalized greeting card is included with your gift. Enter a different message for each gift or the same for all. We will print your name and telephone number on the card for the recipient to confirm delivery. If you do not include a message at checkout, no card will be included. If you prefer to send your own cards, we will insert them for you free of charge. Without a card, the recipient will not know the sender. Due to data protection, we will not disclose sender information if requested.

How do I use Promotional Codes?

Enter your promotional code at checkout, and the value will be automatically deducted. The code is case-sensitive and must be entered exactly as provided.

Will my personal details be used for marketing or shared?

In accordance with GDPR, we only contact private customers regarding their orders. If you opt-in for emails or brochures, we will send you relevant information. Corporate customers receive regular seasonal updates. We do not share personal details with third parties, and credit card information is not stored on our database.

How do I order multiple gifts to different addresses?

Use the My Address Book feature to store up to 30 addresses for easy order management. For corporate orders to more than ten addresses, fill out our spreadsheet and discuss your order with our corporate sales team by calling us.

Can I combine parcels to one delivery address?

For orders of more than ten parcels to the same address, you may save on delivery charges. Contact us for a quote. Large orders may be delivered by our transport or via courier on pallets.

What if I need to correct an error in my order?

If you need to correct a name, address, or dispatch date, contact us immediately and we will amend it if it has not been processed for dispatch.

What payment methods are accepted?

Our supplier accepts debit cards, PayPal, and cheques. Orders paid by cheque will be processed once the cheque has cleared. For large orders, you can pay by company cheque or BACS. Contact us for assistance.

Can I customize my own hamper?

We offer over 400 hamper gifts. Custom hampers may be possible for bulk orders, depending on the time of year and our ability to meet your needs. Contact our corporate sales specialists for more information. If you have suggestions for our assortment, let us know.

Why does my delivery address say ‘This address is unsuitable for delivery’?

Non-perishable hampers can be sent to most international locations. However, certain countries have customs restrictions, alcohol/chocolate prohibitions, high customs charges, or poor postal services. We cannot deliver to the USA, most of the Middle East, and some other regions.