Refunds
Gift Vouchers
Refunds for Vouchers Purchased In-Store
If you possess a voucher that you no longer desire, and after exploring our extensive array of experiences find nothing suitable, you’ll need to return the voucher to the original retail location. Please bring along the gift receipt to initiate a refund request.
Each retailer has its own set of refund policies and conditions, so we cannot guarantee that your refund will be approved.
Eligibility for Refunds
We extend a 30-day return policy for vouchers purchased directly from our website. If you’ve surpassed this period, fret not. Our vouchers are highly flexible, allowing you to select an alternative experience from our comprehensive offerings.
Please be advised that we cannot refund any postage or packaging fees.
Refunds for Vouchers Older Than 30 Days
If your voucher was purchased more than 30 days ago, we regret to inform you that we cannot issue a refund as per our terms and conditions. However, you can still browse our full range of experiences and select an experience that aligns with your interests, up until the voucher’s expiry date.
Refunds Within 30 Days of Purchase
We can provide full refunds for unused vouchers to the original purchaser within 30 days of the transaction. To discuss a refund, the original purchaser should reach out to us.
Again, we are unable to refund any postage or packaging charges.
FAQs
What is the refund policy for in-store purchases?
For in-store purchases, you’ll need to return the voucher to the original retail location along with the gift receipt. Each retailer has its own refund policies.
Can I get a refund if my voucher is older than 30 days?
No, refunds are not available for vouchers older than 30 days. However, you can still select another experience from our offerings.
What is the process for refunds within 30 days?
Full refunds can be issued to the original purchaser within 30 days of the transaction.
Gift Voucher Exchanges
The Art of Experience Swapping
So you’ve got a voucher but cold feet about the experience? No worries, our vouchers are as flexible as a gymnast.
The Voucher Exchange 101
Think of your voucher as a golden ticket to a world of experiences. Not sure what you’re in the mood for? Our categories are like a buffet of excitement—there’s something for everyone. And remember, you can only play this game if you haven’t booked anything yet.
Why Am I Paying More (or Less)?
Ever heard of the phrase, “You get what you pay for?” Well, it applies here too. If you’re eyeing the luxury suite instead of the standard room, you’ll need to ‘ADD’ a few more quid. On the flip side, if you’re downgrading, consider the remaining balance a rain check for future thrills.
Discount Codes: The What’s and What Not’s
Discount codes are like that exclusive party invite—they’re not for everyone. New purchases only, folks. No sneaking them in for extensions or credit vouchers.
When One Voucher Just Isn’t Enough
Got more vouchers than pockets? Combine them for a grand experience that would make even a millionaire jealous.
How to Spend Your Credit Like a Pro
Got a credit voucher burning a hole in your pocket? Log in here and shop like you’ve just won the lottery—whether you’re upgrading or saving for later, we’ve got you covered.
The Experience You Want Playing Hard to Get?
If your dream experience is playing hard to get, don’t fret. Our vouchers are the Swiss Army knives of the gifting world—versatile and useful for almost anything.
When Your Dream Location Ghosts You
So your dream location pulled a Houdini and disappeared from our list? Don’t sweat it. Our experiences are plenty, and there’s always another dream just around the corner.